Feedback & Complaints

MyLife aims to provide an exemplary home support and assistance service. We understand that, although we try our hardest to ensure that you are happy, there may be a time where we haven’t quite got it right, and would like you to feel able to tell us about this.

We appreciate the opportunity to put things right; we take all complaints and feedback about our service very seriously.

Likewise, if you have an idea or suggestion on how we can improve our services, then please get in touch.

How to send us a complaint

Our Care Managers are passionate about getting things right, and exceeding expectations. If this has not been the case, please contact them directly at your local MyLife office.

If you would prefer not to do this, please email Charlotte Muir, Commercial Manager at

Alternatively, please write to:

FAO: Charlotte Muir
MyLife Living Assistance
2a St Hilda’s Road
CT19 4BU